Refund Policy

These documents apply to services provided by Individual Entrepreneur Saliuk Dmytrii (Tax ID 3939908153), 20800, Ukraine, region Cherkaska, district Cherkaskyi, city Kamianka, lane Petra Hulaka-Artemovskoho, build 8, fl 22, trading as “Saliuk Dmytrii — IT & Software Development Services” (“we”, “us”). Contact: hello@saliuk.site.

Our services are digital and are paid per project stage.

1. When you can get a refund

• Before work starts: full refund if you cancel before we begin the paid stage.
• Stage not delivered: full refund for a stage we fail to deliver within the agreed timeline (or an agreed extension).
• Not as agreed: if a delivered stage materially differs from the agreed scope and we cannot correct it within a reasonable time after your report, you may request a full or partial refund for that stage.
• Cancellation during a stage: refund of the part of the fee for work not yet performed.

2. When refunds are not available

• Stages that were delivered and accepted (or are deemed accepted under the Terms of Service).
• Changes of mind after delivery, or requests beyond the agreed scope.
• Delays caused by missing information, access or feedback from the client.

3. How to request a refund

Email hello@saliuk.site with your invoice number and a short description of the issue. We reply within 3 business days. Approved refunds are returned to the original payment method or account; timing depends on your bank or payment provider, typically 5–10 business days.

4. Statutory rights

This policy does not limit mandatory consumer rights under the law of your country.